Capture growth opportunities by optimizing customers insights and behaviors into actionable imperatives.
Our customer insight
services
Our customer demand consultants help clients identify the best growth opportunities. We start by pinpointing pockets of customer demand—areas where they can focus, build competitive advantage, win, and grow.
With our strategic thinking heritage, and our sophisticated analytical tools, we help clients not just gain valuable insights into how consumers make choices but also put those insights into action. Armed with those customer insights, clients can map the most promising pockets of customer demand and craft clear plans to drive growth.
Crèmefly’s customer journey offering helps organizations implement fundamental new ways of working and achieve next-level customer experience. Our scalable approach to end-to-end customer journeys helps clients shift to customer-centric value streams, agile operations, and the latest modular data and architecture capabilities.
At Crèmefly, the customer journey goes far deeper than customer journey mapping. Customer journeys should synthesize and empower new ways of working in order to drive maximum transformation and fundamentally reorganize the way that change is delivered. Moreover, a successful customer journey strategy breaks down siloed initiatives and powerfully combines agile human capabilities with front-to-back digitization, smart automation, and integrated data and analytics.
Customer behavior is changing fast. Understanding who customers are and what they want is key to building a successful business, especially in emerging markets. The Center for Customer Insight’s proprietary customer data can provide a tremendous source of future growth for companies around the world.
Having access to customer insights and analytics in emerging markets can greatly assist growing companies. We work with our clients to build a unique advantage in traditionally “data dark” environments, regions where incisive customer data is scarce. Even in areas where data is available, it’s not structured in a way that offers any meaningful value.
Companies with the highest customer satisfaction scores generate twice as much shareholder value than those earning average scores. Our revolutionary approach helps clients achieve this feat—by creating an unsurpassed customer experience.
Our unique methodology transforms the overall customer experience strategy, delivering unprecedented outcomes that transcend improvements in individual functions.
Our framework focuses on both the business impact of an improved customer experience and the operational excellence required to enhance a client’s cost-to- income ratio. By taking a holistic approach, we position clients to achieve innovations that cut across the business.
Customer insights give companies the means to capture growth opportunities and solve pressing business problems. Crèmefly customer insights consulting experts use deep knowledge of customer behavior and database technology, along with a unique methodology, to turn those insights into actionable imperatives.
Crèmefly helps B2B and B2C companies alike interpret insights and distill them into actionable and business- relevant imperatives, unlocking dramatic growth and achieving larger business goals.
Our Customer Insights Services
Customer Demand
Customer Journeys
Customer Data in Emerging Markets
Customer Experience